Privacy & cookies
This notice explains how B9Renewables Ltd collects and uses personal data when you use this website or engage us to survey, design and install a system.
Who we are
B9Renewables Ltd, 5 Willowbank Road, Larne, County Antrim BT40 2SF. Company number NI734183. We are the data controller for personal data you provide through this website. Contact us at business@b9energy.co.uk.
What we collect
- Enquiry details you submit — name, email address, phone number, postcode, property type and message.
- Photos you choose to add to a quote request, such as your roof, fuse board or meter. Your browser makes a smaller copy before sending, which leaves out the hidden details a camera stores, such as where the photo was taken.
- Information gathered during a survey, including property details and electricity consumption data you share with us.
- Basic technical data such as pages visited, where analytics are enabled.
Why we use it
- To respond to your enquiry and prepare a quotation — our lawful basis is taking steps at your request prior to entering a contract.
- To perform a contract where you proceed with an installation.
- To meet legal obligations, including building control notification and grid connection applications.
Who we share it with
We share data only where necessary to deliver your installation — with NIE Networks for grid applications, building control, and our payment and IT providers. We do not sell your data or pass it to third-party marketing companies.
Services this website uses
- Amazon Web Services: hosts this website and receives quote requests, which are emailed to us through Amazon's email service.
- Jouleo: our customer records system. Quote requests and any photos you add go into it so we can prepare your quote. It also provides the instant estimate on our estimate page, which runs in an embedded frame and handles the address and details you enter there.
- postcodes.io: checks the postcode you enter in the quote form.
- Umami: counts page visits and quote requests without cookies (see Cookies below).
- Our email provider, for the mailbox business@b9energy.co.uk, which receives your enquiries.
How long we keep it
Enquiries that do not proceed are deleted within 24 months. Installation records are retained for the life of the warranty plus six years, to meet insurance and statutory requirements.
Your rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to our processing of your data, and to data portability. Contact us at business@b9energy.co.uk. You may also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website uses only essential cookies required for it to function. We count page visits and quote requests with Umami, a cookieless analytics service that does not identify you, so no cookie banner is needed. If analytics or advertising cookies are ever added, a consent banner will be presented and this notice updated.